FARM SOURCED · EVIDENCE EXPLAINEDTerms of sale
Clear purchase terms for Zaivik food orders—from the price you approve to delivery, support and any eligible resolution.
Price before payment
MRP, discount, inclusive GST, shipping and the final amount are itemised before you place the order.
Shipping rule
Shipping is ₹99 below a ₹699 product subtotal and free from ₹699 onwards.
Order record
The accepted SKU, quantity, address, price and payment status are preserved with the order.
What to expect, step by step.
Who you are buying from
Orders on zaivik.com are sold by Zaivik Food & Agritech Private Limited. The applicable marketer, manufacturer or packer details, FSSAI licence information and tax identifiers are shown on the product pack and purchase document as required. Order and consumer-care questions can be sent to info@zaivik.com or through Order Support.
Product and purchase record
The accepted product name, SKU, pack size, quantity, declarations, MRP, selling price and product image form the purchase-time record. Product-specific sourcing or verification statements apply only where the relevant product page or pack expressly displays them; purchase availability is not itself a certification or laboratory claim.
Prices, discount, GST and shipping
Amounts are shown in Indian rupees. MRP is inclusive of applicable taxes. Checkout itemises the discount in rupees, the GST amount included in the MRP or selling price, shipping and the final payable total. Shipping is ₹99 when the product subtotal is below ₹699 and free when it is ₹699 or more. The server recalculates every amount before an order is accepted.
Placing and accepting an order
Adding an item to the basket does not reserve stock. After you submit checkout, Zaivik revalidates price, tax, stock, delivery serviceability, address and fraud or operational controls. A contract is formed when Zaivik issues an order confirmation. If an item cannot be supplied, the order may be declined or the affected value refunded rather than silently substituted.
Online payment and cash on delivery
Only the methods offered at checkout are available for that order. An online order is marked paid only after server-side verification with the payment provider; a browser success screen alone is not proof of receipt. Cash on delivery is available only where it is displayed as eligible before confirmation. Any payment or COD fee must be disclosed in the final total.
Delivery, attempts and address accuracy
The customer is responsible for providing a complete serviceable address and reachable phone number. Delivery dates are estimates, not guarantees. Dispatch, courier movement, delivery attempts, non-delivery and return-to-origin events are recorded against the order. A material delay or delivery problem can be raised through Order Support.
Cancellation, replacement and refund
Cancellation is available only while the order remains in an eligible pre-dispatch state. Food returns and replacements are reason-specific because opened or returned consumables cannot automatically re-enter sellable stock. The separate Cancellation, Replacement and Refund Policy forms part of these terms.
Support, complaints and statutory rights
Keep the order number, purchase email, pack, label, batch code and clear photographs when reporting an issue. Zaivik will record and assess the request through its support workflow. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable Indian consumer or food law.
Questions customers ask before they order.
When is my Zaivik order confirmed?
After Zaivik validates stock, price, serviceability and the selected payment route and sends an order confirmation. A basket or payment-provider browser page alone is not the confirmation record.
How much does Zaivik charge for shipping?
Shipping is ₹99 for a product subtotal below ₹699. Shipping is free when the product subtotal is ₹699 or more. The exact charge is shown before order placement.
Is GST charged over and above the displayed MRP?
No. The displayed MRP is inclusive of applicable tax. The checkout and order bill identify the included GST component and do not add that same tax again on top of MRP.
Where can I ask about an existing order?
Use the Order Support page with the order number and purchase email, or email info@zaivik.com. Keep the relevant pack and batch details for product-quality questions.
Bring the order number. We'll follow the record.
For the quickest assessment, include the purchase email and any relevant pack, seal, label, batch or delivery photographs.