PESTICIDE RESIDUE FREE FOODCancellation, replacement and refunds
Food requires a reason-specific policy that protects customers without returning unsafe goods to sellable stock.
Cancellation
A customer may cancel while the order remains in an eligible pre-dispatch state. Confirmed orders are never silently edited; stock release and any refund follow the recorded cancellation.
Eligible issues
Wrong or missing item, damaged or leaking packaging, compromised seal, insufficient shelf life against policy, delivery failure and quality concerns may be reported within the window shown for the product and order.
Food returns
Change-of-mind returns may be restricted for consumable products. Returned food is quarantined or disposed under the approved procedure and is never automatically restored to sellable inventory.
Resolution
Depending on the verified issue, Zaivik may replace the item, refund all or part of the eligible value, or explain why the request cannot be accepted. Quality and safety concerns are escalated by SKU and batch.
Refund timing
Refund initiation, processing, completion and failure are tracked separately. Final timing depends on the original payment method and the approved payment provider.