Shipping policy

How serviceability, shipping charges, dispatch, tracking, failed delivery and RTO are represented.

Controlled service area

PIN-code serviceability is checked before order placement. The initial production geography remains disabled until operations approves the precise coverage and service promise.

Charges and estimates

Standard delivery is approximately 7–10 days. Shipping is ₹99 when the product subtotal is below ₹699 and free from a ₹699 product subtotal onwards. The exact charge and delivery estimate are shown before confirmation and stored with the order.

Tracking

Customer status changes only after the corresponding shipment event is recorded. A label being generated is not represented as dispatch.

Delivery exceptions

Non-delivery, unreachable-customer, address, damage and return-to-origin events remain visible to support and are handled under an auditable workflow.